AmiAmi has TERRIBLE Customer Service...

This is the 4th time I have had problems with AmiAmi. You can contact them about your problem, but by the time they get back to you, it will be too late. And when they do get back to you, they never offer any solutions. They are also very short, they don't address your questions...terrible customer service.
Strike #1.
I ordered two items and chose the least expensive shipping option. The other shipping options are expensive. When my items arrived in stock, they sent me an invoice. For double shipping. They had decided that it was too heavy (two small soft items!) to be sent via unregistered SAL small packet and had upgraded my shipping to where I was paying more for shipping than for the damn items! Are you f*(#ing kidding me? Almost $30 to ship two tiny things??

Subtotal: 2,620 JPY
Shipping: 2,930 JPY
Grand total: 5,550 JPY

Of course, I went in to try and separate the order. If I shipped separately, it would be anywhere from $5 to $8 each and $10-$16 is a LOT less than $30. But alas, since the order was due, it would not let me change it. So I e-mailed AmiAmi. I heard nothing. I tried again. It bounced back undeliverable. I tried again on the 12th.

Reply:
Please note that the Payment Period for all orders at AmiAmi is 7 days from the date the original Payment Request was issued. Your order has already gone past this initial payment deadline and is currently past due for payment. We are unable to add items, remove items, split orders, or combine orders together for past due orders. These orders can only be sent in their current configuration. 
Please note that if your order goes past the final due date noted in your Payment Past Due Notice mail it will be automatically canceled by our systems. Items canceled from orders cannot be re-ordered, and any such orders will be canceled. 
Thank you for your understanding and cooperation with regards to our store's payment policies.
Best regards,

AmiAmi

To which I replied asking that if I could not change my order once it was past due (which is STUPID because you can't change it even before it's "past due" because I TRIED) if I could cancel and re-order the same items and then have them sent separately via SAL unregistered small packet. I was running out of time before the due date and they took 2 1/2 days to get back to me, but they managed to send me a reminder of payment due before that just fine!
My response:
Hello,

If the order is canceled, can I then re-order and split it in two it since you will have one of each item still for sale? If the order is going to be in stick anyways, I don't see why it couldn't be held and re-ordered, then split so that shipping isn't a ridiculously high amount.. 

I also received an e-mail from you about a previous order instead of getting a reply on this one for 2 days. My first reply came back as undeliverable through some sort of error. I am very unhappy about these circumstances, and feel that an exception could be made in order policy in this case.

Their short response that ignored what I said:
Unfortunately, we cannot make any changes to your current order as the initial payment deadline has already been due.

Canceled items may not be reordered.

So I let them cancel my order. Fuck you AmiAmi. You know what I discovered a month later? My items that could not be re-ordered, that were sold out on the website? They get orders for so many, and then they order those. So they had my two items as extras and I should have been able to re-order? 
The items that I had ordered and that hey told me that they couldn't let me re-order were up on ebay for TWICE as much as retail price by...you guessed it! AmiAmi's ebay account.
I have a screenshot.

Strike #2:
Fed up with AmiAmi, but realizing that sites like JBox charge twice the retail price and HLJ does't always carry it...I had to order again from them. I ordered two items that were due to be released the same month and requested they be shipped together. Only to get a message a month before release date stating that:


An item in your order has had its release date changed and has been automatically updated for customers using the Automatic Monthly Combine setting. For customers not using the automatic combine setting, your item has been separated to a new order as seen below. If you would like to make any changes, please do so through your My Account page.

So I go to my account page, and surprise surprise...I cannot change it. Because once they e-mail you to let you know your order is in, you CANNOT CHANGE IT. So why tell you to go to your account to make any changes??

In addition:
Another 2 people ordered a whole box set of blind figures. And when they arrived, the majority were damaged. One was so bad it was completely missing paint. AmiAmi's response? Send it all back at your cost and we will send a new one. Okay. So return all of them, spend a ton of money on shipping, and THEN...that's bad business

Strike #3:

I had a fraud charge to dispute on my debit card. Once you do that, you can't just dispute one charge and have the company blocked the way you can with a credit card. No, they cancel your whole card and send you a new one in "5-7 days". Or you know...10. During that time, I had a due payment for item #2. I waited on my card which never arrived. I went into my account and tried to change the payment option from Paypal to credit card which I HATE to use due to the insane interest charges they tack on monthly... and huge surprise....AmiAmi says you can change your payment method and mailing address...but you CANNOT. What if I'm in the situation I am in? What if I moved? Finally I e-mailed AmiAmi in the wee hours of early morning.

Message: I have tried numerous times to change my shipping/payment info in order to complete my payment and I keep getting an error. This is not the first time I have had problems like these with AmiAmi and I am very displeased. Please advise on how to change my payment information. My payment is due today. I am searching for a way to borrow a paypal as my debit card was canceled due to a fraud alert and the new one has not arrived yet so I cannot use my own. 

They sent an auto response rating it could take them days to reply. So desperate, I found that I could send payment via unregistered paypal as a guest with my dreaded credit card. Which I did. And at 11:20 that night I received a useless response from AmiAmi:

Thank you for mailing us.

As noted on our website and in our emails, orders past due for payment cannot be modified through our website. It looks like payment has already been sent for this order however.

Thanks AmiAmi for the completely USELESS response that came far too late to matter, and offered NO solution.